Crescent Electric Return Policy

Your satisfaction is our number one goal. Any purchase made online will be gladly refunded or exchanged within one (1) year of purchase with the exception of custom orders and orders made through **Crescent Direct Delivery. For your protection, hazardous materials may not be returned. Returned products are required to be in brand-new condition and include the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags and the blank warranty cards. Also, please include the original receipt with the product. Any items not meeting these requirements will be subject to a minimum of a 15% restocking fee. Shipping is nonrefundable.

How to Return an Item to Crescent Electric

• Call our customer care specialists at 1-855-999-2372 - Monday through Friday 8:00 AM - 4:30 PM CST or email us at OnlineSupport@Cesco.com within one (1) year of the invoice date to receive a Return Authorization number. If the return is a result of our error we will provide you with a pre-paid shipping label for your return. If not, you will be responsible for the cost of return shipping.
• Ship the items back to us within seven (7) days of receiving your Return Authorization. Please remember that returned items must be in their original condition for you to receive a full refund. This means the warranty card must be blank, all parts and instructions are present, the item is unused, and the item has all the original packaging. Please include the original invoice, packing slip, or order confirmation email with the Return Authorization number printed on the document.
• Please write your Return Authorization Number on the outside of the shipping carton and send to:
  
  

  Crescent E-commerce Fulfillment Center
  RETURN GOODS
  1225 26th Avenue Ct Sw
  Cedar Rapids, IA 52404-1215

Your refund will be processed within 3-4 days after the item has been received at our facility. Refunds will be made by crediting the original method of payment.

**How to Return Items ordered with Crescent Direct Delivery

Call our customer care specialists at 1-855-999-2372 Monday through Friday 8:00 AM - 4:30 PM CST or email us at OnlineSupport@Cesco.com within 30 days of the invoice date to receive a Return Authorization number and special instructions.