Your satisfaction is our number one goal. Any purchase made online will be gladly refunded or exchanged within 60 days of purchase with the exception of custom orders and orders made through **Crescent Truck Delivery. For your protection, hazardous materials may not be returned. Returned products are required to be in brand-new condition and include the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags and the blank warranty cards. Also, please include the original receipt with the product. All items are subject to a minimum of a 15% restocking fee. Shipping is nonrefundable.
How to Return an Item to Crescent Electric
- Call our customer care specialists at 1-855-999-2372, Monday - Friday, 7:30 AM – 6:30 PM CST or email us at [email protected] within 60 days of the invoice date to receive a Return Authorization email. If the return is a result of our error we will provide you with a pre-paid shipping label for your return. If not, you will be responsible for the cost of return shipping.
- Ship the items back to us within seven (7) days of receiving your Return Authorization email. Please remember that returned items must be in their original condition for you to receive a refund. This means the warranty card must be blank, all parts and instructions are present, the item is unused, and the item has all the original packaging. Please include the original invoice, packing slip, order confirmation email, and / or the Return Authorization email.
- Please send your return to:
Crescent E-commerce Fulfillment CenterRETURN GOODS 1225 26th Avenue Ct SwCedar Rapids, IA 52404-1215
Your refund will be processed within 3-4 days after the item has been received at our facility. Refunds will be made by crediting the original method of payment.
**How to Return Items ordered with Crescent Truck Delivery
Call our customer care specialists at 1-855-999-2372, Monday - Friday, 7:30 AM – 6:30 PM CST or email us at [email protected] within 30 days of the invoice date to receive a Return Authorization email and special instructions.