SERVICE AND SUPPORT

Frequently Asked Questions

GENERAL QUESTIONS

Q: How do I contact Crescent Electric Supply?

A: Phone: 1-855-999-2372, Monday - Friday, 7:30 AM – 6:30 PM CST
Email: onlinesupport@cesco.com

Q: How can I find my local branch?

A: To locate your local Crescent Electric Supply branch please click the location link: Crescent Electric Supply Locations.

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ORDERING QUESTIONS

Q: Can I pre-order a product that is not yet in stock?

A: Yes, you have the ability to order products that are not in stock. Products that are currently out of stock display a "lead-time". The lead-time is an estimated number of days from when an order is placed that Crescent Electric Supply will receive product from the manufacturer. Once we receive product from the manufacturer, it will be shipped using your selected shipping method. When you order a product that is displaying a lead-time, your entire order may be delayed or may be required to use multiple shipments.

Q: If an item I ordered is on backorder, where will it show up?

A: After ordering you will receive an order confirmation through email which will indicate if an item is on backorder.

Q: Can I request a quote?

A:Yes, we provide written quotes. If you require a quote please use the Product Information Request Link to complete the form. Please allow our online support team 24-48 hours to contact you.

Q: I submitted a quote on Cesco.com but have not received it yet?

A: : Please allow 24-48 hours for our online support team to contact you. If you still have not heard back, please contact us at 1-855-999-2372 or onlinesupport@cesco.com.

Q: Will I be charged sales tax?

A: Crescent Electric Supply is required to collect sales tax in all states where we have a physical presence.

We currently do not charge sales tax in the following states:

Alaska (Kenai and Wasilla local taxes only); Delaware; Hawaii; Louisiana; Maine; Maryland; Massachusetts; Mississippi; Montana; New Hampshire; Oregon; Rhode Island; Vermont; West Virginia

Tax Exempt Customers: If you are a tax exempt customer, please place your order on Cesco.com first. Your order will show that you are being charged tax, but this will be credited back to the original payment method before the order ships provided you email us a valid and up-to-date signed copy of your tax exempt form to onlinesupport@cesco.com along with your order confirmation number (this can be found in the email you received confirming your order).

If you are a current business account customer, please sign into your account. You will not be charged tax upon checkout if we have your tax exempt certificate on file. Please visit the Registration page if you haven't registered for an account already.

Q: What payment methods can I use?

A: We currently accept American Express, Discover, MasterCard, and Visa.

Business account customers can only place orders via their Crescent Electric account at this time.

Q: How can I track my order on Cesco.com?

A: Once you have submitted an order to Cesco.com, you will receive a confirmation email shortly thereafter. The confirmation email will contain a link to your order details. Tracking numbers will be displayed on the order detail page once the order has shipped.

Q: How do I check to see if a product is stocked at my local branch?

A: You must sign into your account first. When you are on the product page, please select the "See More Inventory" link to see if the product is available at your local branch or in the district.

Q: How do I create a Cesco.com account?

A: To create an account on Cesco.com, please visit the Registration page. Registration is quick and easy! All you need to provide is your name, email and a password. If you are a current business account customer, you will need to enter your account number and billing zip code.

Q: Can I change my order once it has been submitted?

A: Once your order has been placed you can make changes by calling 1-855-999-2372, or by contacting your local branch. We currently do not offer the ability to change orders online.

Q: Can customer part numbers be used on the Quick Order Pad?

A: Not at this time. It is in our roadmap to add this feature in our next phase of development in 2015. You can only use SKU numbers on the Quick Order Pad. Customer part numbers are viewable on Cesco.com in the form of a shopping list.

Q: Can products be searched by customer part numbers?

A: Not at this time. However you can search your customer part numbers in your Customer Part Number shopping list. Use the Shopping List link at the top of the page to view your saved shopping lists.

Q: Where can I manage customer part numbers?

A: Currently you will need to go through your Crescent Account Manager to manage customer part numbers. It is in our roadmap to add this feature to Cesco.com in our next phase of development.

Q: How do I get to the Quick Order Pad page?

A: Please use the Quick Order Pad link at the top of the page.

Q: What if I have several employees allowed to order on Cesco.com. Do they all need their own account?

A: You can have all your employees use the same email and password or they can each have their own, it's up to you. We do not limit the number of email addresses associated with your account number. For security reasons, you may wish to have them register separate in the event an employee leaves or is let go. If you need to remove an individual from your account, please contact Online Support as soon as possible.

Q: Is there a minimum order amount on Cesco.com?

A: No.

Q: WHAT ARE ORDER DISCOUNTS AND HOW DO I GET THEM?

A: Order discounts are available for all customers paying with a credit card and are automatically applied to your order. Just fill your cart and the discount will be applied automatically, no promo code is needed. The percentage off depends on the order detail (before taxes and shipping).

Available discounts:
Orders over $200 will receive a 2% discount
Orders over $500 will receive a 3% discount & free shipping
Orders over $1000 will receive a 5% discount & free shipping

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SHIPPING QUESTIONS

Q: Where will my order ship from?

A: Crescent Electric Supply has several locations across the United States. Orders will ship from the branch(es) which can fulfill your order the most efficiently.

Q: Can I have my order shipped outside of the United States?

A: No, unfortunately at this time we do not ship out of the country. We only ship within the continental US, Hawaii, and Alaska.

Q: How can I receive free shipping on my order?

A: Free shipping is available for all orders over $250. Free shipping is only available for orders placed on Cesco.com with shipping destinations in the continental United States.

Q: Can I have hazardous or oversized materials shipped to me?

A: All hazardous and oversized materials will be shipped using Crescent Truck Delivery. Please refer to our shipping policy for more information on Crescent Truck Delivery. If you are a current business account customer, you may pick these items up at your local branch.

Q: Am I able to have my order delivered by Crescent Truck Delivery?

A: When we have inventory in a branch that is close to your home or business, we can deliver your order to you using our Crescent Truck Delivery service. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Crescent Truck Delivery shipment option on the Address & Payment page, if it is available.

Q: Am I able to pick up my order at a Crescent Electric Supply branch?

A: This service is only available to our current business account customers. To become an business account customer, please contact your local branch.

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RETURN QUESTIONS

Q: What is Crescent Electric Supply's return process?

A: Information on the Crescent Electric Supply return policy can be found here.

Q: My order arrived and it is incomplete, what should I do?

A: Crescent Electric Supply has multiple locations and in some instances your order may require more than one shipment. Please check your order history for all tracking numbers associated with your order. You can do this by clicking the link for order status in the order confirmation email.

If your order status shows that all of your items have been shipped and your order is still incomplete, please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.

If you are a current business account customer, please contact your Account Manager or your local branch.

Q: I received my order and it is not the correct quantity or incorrect item, what should I do?

A: Please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.

If you are a current business account customer, please contact your Account Manager or your local branch.

Q: Where do I ship my return items?

A: If you need to return an item, please contact us at 1-855-999-2372 or onlinesupport@cesco.com After you have contacted Online Support and have received your Return Authorization number, please ship all items to the address you've been given.

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