SERVICE AND SUPPORT
Frequently Asked Questions
GENERAL QUESTIONS
Q: How do I contact Crescent Electric Supply?
A: Phone: 1-855-999-2372 (M-F 8:30 AM - 4:30 PM CST)
Email:
OnlineSupport@cesco.com
Q: I am a current COLORS customer and don't see my pricing on Cesco.com?
A: To view your COLORS pricing, please log in into the COLORS website by clicking here http://colors.cesco.com. If you are having difficulty logging into COLORS please email colors@cesco.com.
Q: How can I find my local branch?
A: To locate your local Crescent Electric Supply branch please click the location link: Crescent Electric Supply Locations.
ORDERING QUESTIONS
Q: Can I pre-order a product that is not yet in stock?
A: Yes, you have the ability to order products that are not in stock. Products that are currently out of stock display a "lead-time". The lead-time is an estimated number of days from when an order is placed that Crescent Electric Supply will receive product from the manufacturer. Once we receive product from the manufacturer, it will be shipped using your selected shipping method. When you order a product that is displaying a lead-time, your entire order may be delayed or may be required to use multiple shipments.
Q: Can I request a quote?
A: Yes, we provide written quotes. If you require a quote please use the Product Information Request Link and complete the form. Please allow our customer service specialists 24 hours to contact you.
Q: Will I be charged sales tax?
A: Crescent Electric Supply is required to charge sales tax in all
states where we have nexus.
We currently
do not charge sales tax in the following states:
Alaska
(Kenai and Wasilla local taxes only); Delaware; Louisiana;
Maine; Maryland; Massachusetts; Mississippi; Montana; New
Hampshire; Oregon; Rhode Island; Vermont; West Virginia
Tax Exempt Customers: If you are a tax exempt customer,
please place your order on Cesco.com first. Your order will show
that you are being charged tax, but this will be credited back to
the original payment method before the order ships provided you
email us a valid and up-to-date signed copy of your tax exempt form
to OnlineSupport@cesco.com
along with your order confirmation number (this can be found in the
email you received confirming your order).
Q: What payment methods can I use?
A: We currently accept American Express, Discover, MasterCard, and Visa.
Q: How can I track my order on Cesco.com?
A: Once you have submitted an order to Cesco.com, you will receive a confirmation email shortly thereafter. The confirmation email will contain a link to your order. Additionally, if you are a registered Cesco.com customer, you can log in to your account and use the Manage Account page to view your account information and order history. Tracking numbers will be displayed on the order detail page once the order has shipped.
Q: How do I create a Cesco.com account?
A: To create an account on Cesco.com please complete the form found here: https://www.cesco.com/login.
Q: Can I change my order once it has been submitted?
A: Once your order has been placed you can make changes by calling 1-855-999-2372 (M-F 8:30 AM - 4:30 PM CST). We currently do not offer the ability to change orders online.
SHIPPING QUESTIONS
Q: Where will my order ship from?
A: Crescent Electric Supply has several locations across the United States. Orders will ship from the branch(es) which can fulfill your order the most efficiently.
Q: Can I have my order shipped outside of the United States?
A: No, unfortunately at this time we do not ship out of the country. We only ship within the continental US, Hawaii, and Alaska.
Q: How can I receive free shipping on my order?
A: Free shipping is available for all orders over $250. Free shipping is only available for orders placed on Cesco.com with shipping destinations in the continental United States.
Q: Can I have hazardous or oversized materials shipped to me?
A: All hazardous and oversized materials will be shipped using Crescent Local Delivery. Please refer to our shipping policy for more information on Crescent Local Delivery.
Q: Am I able to have my order delivered by Crescent Truck?
A: When we have inventory in a branch that is close to your home or business, we can deliver your order to you using a Crescent truck. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Local Delivery shipment option on the Review Order page, if it is available.
Q: Am I able to pick up my order at a Crescent Electric Supply branch?
A: Cesco.com does not offer will call pick up service at this time.
RETURN QUESTIONS
Q: What is Crescent Electric Supply's return process?
A: Information on the Crescent Electric Supply return policy can be found here: http://www.cesco.com/returns.
Q: My order arrived and it is incomplete, what should I do?
A: Crescent Electric Supply has multiple locations and in some instances your order may require more than one shipment. Please check your order history for all tracking numbers associated with your order. You can do this by clicking the link for order status in the order confirmation email. Or if you are a registered Cesco.com customer, you can log in to your account and use the Manage Account page to view your order history. If your order status shows that all of your items have been shipped and your order is still incomplete, please contact online support at OnlineSupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.
Q: I received my order and it is not the correct quantity or incorrect item, what should I do?
A: Please contact online support at OnlineSupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.
Q: Where do I ship my Return Items?
A: After you have contacted Online Support and have received your Return Authorization numbers, please ship all items to the address below.
Crescent E-commerce Fulfillment Center
RETURN GOODS
1225 26th Avenue Ct Sw
Cedar Rapids, IA 52404-1215
