Frequently Asked Questions

GENERAL QUESTIONS

Q: How do I contact Crescent Electric Supply Company?

A: Phone: 1-855-999-2372, Monday - Friday, 7:30 AM – 6:30 PM CST. Email: onlinesupport@cesco.com

Q: How can I find my local branch?

A: To locate your local Crescent Electric Supply Company branch, please click here.

ORDERING QUESTIONS

Q: Can I pre-order a product that is not yet in stock?

A: Yes, you have the ability to order products that are not in stock. Products that are currently out of stock display a "lead-time". The lead-time is an estimated number of days from when an order is placed that Crescent Electric Supply will receive product from the manufacturer. Once we receive product from the manufacturer, it will be shipped using your selected shipping method. When you order a product that is displaying a lead-time, your entire order may be delayed or may be required to use multiple shipments.

Q: Can I request a quote?

A:Yes, if you require a quote, then you can use the Quotes page. Please allow our online support team 24-48 business hours to contact you.

Q: I submitted a quote on cesco.com but have not received it yet?

A: : Please allow 24-48 business hours for our online support team to contact you. If you still have not heard back, please contact us at 1-855-999-2372 or onlinesupport@cesco.com.

Q: Will I be charged sales tax?

A: Crescent Electric Supply is required to collect sales tax in all states where we have a physical presence.

We currently do not charge sales tax in the following states:

Alaska (Kenai and Wasilla local taxes only); Delaware; Hawaii; Louisiana; Maine; Maryland; Massachusetts; Mississippi; Montana; New Hampshire; Oregon; Rhode Island; Vermont; West Virginia

Tax Exempt Customers: If you are a tax exempt customer, please place your order on Cesco.com first. Your order will show that you are being charged tax, but this will be credited back to the original payment method before the order ships provided you email us a valid and up-to-date signed copy of your tax exempt form to onlinesupport@cesco.com along with your order confirmation number (this can be found in the email you received confirming your order).

If you are a current business account customer, please sign into your account. You will not be charged tax upon checkout if we have your tax exempt certificate on file. Please visit the registration page if you haven't registered for an account already.

Q: What payment methods can I use?

A: We currently accept American Express, Discover, MasterCard, and Visa.

Crescent Electric Business Account customers place orders on their account.

Q: How can I track my order on cesco.com?

A: Once you have submitted an order to Cesco.com, you will receive a confirmation email shortly thereafter. The confirmation email will contain a link to your order details. Tracking numbers will be displayed on the order detail page once the order has shipped.

Q: I'm a Business Account Customer: How do I check to see if a product is stocked at my local branch?

A: When you are on a product page or list page, you can click on "View inventory details" to see if the product is available at your local branch area. The inventory details page will also show you companywide inventory. You must be signed into your account to see this information.

Q: How do I create a cesco.com account?

A: To create an account on cesco.com, please visit the registration page. Registration is quick and easy! All you need to provide is your name, email and a password. If you are a current business account customer, you will need to enter your account number and billing zip code.

Q: I registered on cesco.com before Crescent Electric relaunched the site. What permissions do I have post-relaunch?

A: In this case you will have all permissions. There will be no admin set up with your company’s account, however, so if your company would like to identify one, then please email onlinesupport@cesco.com.

Q: How is the Admin chosen for each company?

A: The first user to register on cesco.com for their company is set as their company’s admin. If the admin needs to be changed for your company, please email onlinesupport@cesco.com. Note: If you registered on cesco.com prior to the relaunch, please email onlinesupport@cesco.com with the user(s) you’d like to make an admin.

Q: Can there be more than one Admin assigned to a company?

A: Yes, once there is an admin set up for the company, that admin can make other users admins as well.

Q: Can I change my order once it has been submitted?

A: Once your order has been placed you can make changes by calling 1-855-999-2372, or by contacting your local branch. We currently do not offer the ability to change orders online.

Q: Can products be searched by customer part numbers?

A: Yes, you can search by customer part numbers in the main search bar. Make sure that you are in the job account that is tied to the customer part number you're searching for in order to bring up the right results.

Q: Where can I manage customer part numbers?

A: Customer part numbers can be uploaded to cesco.com through your Account Manager. Please contact them for more information.

Q: How do I get to the Quick Order Pad?

A: Please use the Quick Order Pad link at the top of the page.

Q: What if I have several employees allowed to order on cesco.com. Do they all need their own account?

A: You can have all your employees use the same email and password or they can each have their own; it's up to you. We do not limit the number of email addresses associated with your account number. For security reasons, you may wish to have them register separately in the event an employee leaves or is let go. If you need to remove an individual from your account, your account admin can delete their account through Manage Users or you can contact Online Support for assistance.

SHIPPING QUESTIONS

Q: Where will my order ship from?

A: Crescent Electric Supply has several locations across the United States. Orders will ship from the branch(es) that can fulfill your order the most efficiently.

Q: Can I have my order shipped outside of the United States?

A: At this time we only ship within the continental U.S., Hawaii, and Alaska.

Q: Can I have hazardous or oversized materials shipped to me?

A: All hazardous and oversized materials will be shipped using Crescent Truck Delivery. Please refer to our shipping policy for more information on Crescent Truck Delivery. If you are a current business account customer, you may pick these items up at your local branch.

Q: Am I able to have my order delivered by Crescent Truck Delivery?

A: When we have inventory in a branch that is close to your home or business, we can deliver your order to you using our Crescent Truck Delivery service. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Crescent Truck Delivery shipment option on the Address & Payment page, if it is available.

Q: Am I able to pick up my order at a Crescent Electric Supply branch?

A: This service is only available to our current Crescent Business Account Customers. To become an business account customer, please contact your local branch.

RETURN QUESTIONS

Q: What is Crescent Electric Supply's return process?

A: Information on the Crescent Electric Supply return policy can be found here.

Q: My order arrived and it is incomplete, what should I do?

A: Crescent Electric Supply has multiple locations and in some instances your order may require more than one shipment. Please check your order history for all tracking numbers associated with your order. You can do this by clicking the link for order status in the order confirmation email. 

If your order status shows that all of your items have been shipped and your order is still incomplete, please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order. 

If you are a current business account customer, please contact your Account Manager or your local branch.

Q: I received my order and it is not the correct quantity or incorrect item, what should I do?

A: Please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order. 

If you are a current business account customer, please contact your Account Manager or your local branch.

Q: Where do I ship my return items?

A: If you need to return an item, please contact us at 1-855-999-2372 or onlinesupport@cesco.com. After you have contacted Online Support and have received a return authorization, please ship all items to the address you've been given.